THE ROY TERMS AND CONDITIONS
CHECK-IN / CHECK-OUT
Check-in is from 2:00pm
Check-out is 10:00am
Early check-in and late check-out requests can be made with our team. While we will always do our best to accommodate, this is subject to availability and cannot be guaranteed.
HOTEL CANCELLATION & AMENDMENT POLICY
Guests can cancel or revise their booking up to 48 hours prior to arrival to avoid a cancellation penalty.
Cancellations made within 48 hours of arrival will incur a fee equal to the first night of accommodation.
During peak periods and block-out dates (including New Year’s Eve, Easter Long Weekend, and school holidays), a 7-day cancellation policy applies.
NO SHOWS
Guests who do not arrive on their scheduled check-in date will be considered a no-show and will be charged the full booking amount. Rooms will be held until 10:00am the following day, after which the reservation will be released.
BOOKING AMENDMENTS
Bookings may be amended subject to availability and in line with the cancellation policy. Please note that room rates may vary, and any amended booking will reflect the current available rate at the time of change.
EARLY DEPARTURES
Guests who shorten their stay after check-in will be charged the full booking amount.
GROUP BOOKING POLICY
Bookings of 8 - 12 rooms are considered group bookings and the following conditions apply:
A full rooming list is required 7 days prior to arrival
A 50% non-refundable deposit is required at time of booking
Final balance is due 7 days prior to arrival
A signed group booking agreement must be returned to hello@theroy.com.au to secure booking.
Any booking exceeding 12 rooms will be deemed an exclusive use booking and is subject to reserving the entire property.
ROOM OCCUPANCY
All Motel Rooms and Holiday Units and Twin Units accommodate a maximum of two (2) guests per room. Family Rooms accommodate a maximum of four (4) guests per room and Value Units accommodate a maximum of three (3).
One (1) rollaway bed or one (1) porta cot may be added per unit.
INFANT POLICY
Infants aged 0–2 years stay free of charge using existing bedding or a portacot
Portacots are available on request (subject to availability)
Guests aged 3 years and above are counted toward total occupancy
MINOR SUPERVISION POLICY
To ensure the safety and wellbeing of all guests, individuals under the age of 18 must be accompanied by an adult at all times while staying at The Roy. Guest rooms may not be occupied by anyone under 18 years of age without a supervising adult.
BOOKING GUARANTEE AND PAYMENT
A valid credit card is required to secure all reservations at time of booking. The full booking amount will be charged on the day of arrival. Any additional charges incurred during your stay will be processed within 48 hours of departure.
Accepted payment methods: Visa, Mastercard, American Express
Direct deposit may be arranged upon request. For security purposes, The Roy does not accept cash.
CREDIT CARD ON ARRIVAL
A valid credit card and matching photo ID must be presented upon check-in.
SMOKING POLICY
The Roy is a strictly non-smoking property, including all rooms, balconies, and common areas. Additional cleaning fees from $150 upwards will apply if smoking occurs.
ROOM CONDITION, DAMAGE & CLEANING
Guests staying in Units are required to wash and return dishes prior to departure. Rooms must be left in a reasonable condition. Excessive cleaning, damage, or missing items will incur additional charges, including labour and replacement costs, charged to the card on file.
PET POLICY
We are unable to accommodate pets throughout The Roy, including reception, pool, common areas and all guest rooms. We appreciate your understanding as we aim to maintain a comfortable and allergy-friendly environment for all guests. If a pet is found to have been in a guest room, additional cleaning, damage and any related costs will be charged to the registered guest.
SECURITY & EVICTION POLICY
The Roy reserves the right to enter any room in the interest of safety and security. Guests may be evicted without refund for behaviour including (but not limited to):
Intoxication or anti-social behaviour
Verbal or physical abuse
Excessive noise
Damage to property
Smoking within the hotel
Pets within hotel
Exceeding room occupancy limits
Failure to adhere to any policy within The Roy Terms and Conditions
Failure to follow reasonable staff requests
EVENTS AND GATHERING POLICY
The Roy is designed as a relaxed and considered space for all guests to enjoy. To ensure this experience is maintained, unauthorised events, gatherings or parties are not permitted within guest rooms or throughout the property.
We do welcome small events and special occasions, however these must be arranged in advance and approved by The Roy. For all event enquiries, please contact our team at hello@theroy.com.au. We’d love to work with you to create something thoughtful and suitable for the space.
FILM AND PHOTOGRAPHY POLICY
Guests are welcome to capture personal moments during their stay; however, any professional or commercial use must be arranged in advance. A location fee may apply.
For brands, businesses, talent, creators or collaborators, any content featuring The Roy, including social media posts, campaigns, partnerships or promotional use of the property, must be approved by The Roy prior to publication. This helps us thoughtfully manage how the hotel and guest experience are represented.
For all enquiries, please contact hello@theroy.com.au
PRIVACY POLICY
The Roy respects your privacy and is committed to protecting your personal information.
We may collect personal details including:
Name, email, and phone number
Booking and stay information
Payment details
Guest preferences or special requests
Your information is used to:
Manage reservations and guest stays
Communicate with you before, during, and after your stay
Process payments
Improve our services and guest experience
Meet legal and regulatory obligations
Send you offers, news and updates about the hotel and the wider Blackwood group, unless you ask us to stop
DATA SECURITY
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
THIRD PARTIES
We may share relevant information with trusted providers who help us run the hotel and reach our guests. These include booking platforms, payment processors, our property management and email systems, and advertising platforms such as Meta (Facebook and Instagram) and Google.
MARKETING
We may use your contact details to send you offers, news and updates about this property and the other Blackwood properties.
We may also provide your email address or phone number to advertising platforms such as Meta (Facebook and Instagram) and Google, so that we can show our advertising to you, show it to people with similar interests, and avoid showing you advertising that isn’t relevant. Where we do this, your details are converted into a scrambled code before they are sent, the platform uses that code only to match against its own records, and it is required to delete it afterwards. We do not sell your personal information.
You can ask us to stop at any time by using the unsubscribe link in any email we send, or by contacting us at hello@theroy.com.au. Meta and Google also let you control the advertising you see through their own ad settings.